Orders, Payments & Payouts
Manage every order, issue refunds and cancellations, connect a payment gateway, set up your payout bank account and reconcile settlements.
6 step-by-step guides & 12 answers on this page
Step-by-step guides
Six walkthroughs covering the money side, from the orders grid to settlement.
1
View and act on event orders
The Events Orders grid is your order control center.
- Open Orders and select the event to load the Events Orders grid.
- Review columns — Order Id, Name, Email, Company, Tickets, Total Order Value, Discount, Applied Coupon, Payment Collected, Fee, Amount Owe, Payment Status and Purchase Date.
- Use a row's actions to open Order Summary, Badge Preview, Assign Badge Templates, Update Attendee Details, check in, cancel or refund.
- Use Advanced Search to filter by any column.
2
Refund or cancel an order
Full or partial refunds, and cancellations with a reason.
- In the Events Orders grid, open the order's Refund dialog.
- Set the Amount to Refund (enter a partial amount for a partial refund).
- Choose an Email Template to notify the buyer and confirm.
- To cancel instead, use Confirmation For Cancel, enter a Reason and proceed — the refundable amount is calculated per the event's refund policy.
3
Confirm or reject an offline / counter payment
Approve payments that aren't auto-captured.
- Open the order's Confirm Attendee Payment Details dialog.
- Review Order ID, Ticket Name, Total Amount Paid, Txn ID and Transaction Date.
- Click Confirm Payment to approve, or Reject Payment to decline.
4
Connect a payment gateway
Take online payments for paid tickets.
- Open your event's Payment Config (or company payment settings).
- Choose your gateway (e.g. RazorPay, Stripe or PayPal, depending on region) and connect your account.
- Set who absorbs the gateway fee via Transaction Charges — you, the buyer, or give the payer a choice.
- Save, then publish the event; paid tickets can now be purchased online.
If paid tickets exist but no gateway is linked, publishing warns “Link your payment gateway information.” Link a gateway or choose Proceed Anyway for a free event.
5
Set up your payout bank account
Where your ticket revenue is settled.
- Open Company Profile and go to the Bank Accounts section.
- Enter your Routing/IFSC number, Bank Name, Account Number, Account Type and phone number.
- If your gateway (e.g. RazorPay) manages payouts, update the bank details in the gateway's own settings too.
- Save — future settlements pay out to this account.
Changed banks? Update the payout account in both your Company Profile and your payment gateway so settlements don't fail.
6
Recover missed (abandoned) orders
Follow up with buyers who didn't finish checkout.
- Open Missed Orders for the event.
- Review the captured Name, Email, Phone, Quantity, Item Price and Total Amount.
- Reach out with the contact details to recover the sale (e.g. a WhatsApp or email nudge).
Frequently asked questions
Amount owed, partial refunds, who pays the gateway fee, settlements, invoices and UPI.
It's the outstanding balance owed for that order after payments collected, platform fees and referral fees are applied.
Open the Refund dialog and enter a specific Amount to Refund rather than the full order value; you can also attach an email template to notify the buyer.
Yes. Use Update Attendee Details on the order to edit First Name, Last Name, Title and Company Name.
Confirm/Reject Payment approves or declines an offline/counter payment that wasn't auto-captured; Refund returns money on an already-paid order. Cancellation (with a reason) voids the order.
You decide with Transaction Charges — I will pay (you absorb it), Buyer will pay (added at checkout), or Give option to payer (a choice at checkout).
Ticket revenue is settled to your configured payout bank account per your gateway/settlement schedule. You'll receive a “settlement processed” notification, and orders reconcile against the Orders grid.
The most common cause is out-of-date bank details. Confirm the Bank Accounts section of your Company Profile and your gateway's payout account match, then contact support if it persists.
Yes. Order invoices carry your tax/GST details (set in your profile and per-ticket HSN/SAC), so revenue reconciles cleanly for accounting.
Under Offline POS Order Uploads, which lists uploaded files by Event, File, Status, Uploaded By and dates.
A checkout attempt that captured the buyer's name, email, phone and intended items but didn't complete as a paid order — a warm lead to re-engage.
Yes, where supported by your gateway and region. Direct UPI/QR options are available so buyers can pay without card fees; configure this in Payment Config.
Open the order and use Order Summary to resend the confirmation, or check the attendee's email/phone on the order and correct it with Update Attendee Details, then resend. Tickets are also viewable as a QR pass they can show at the gate.
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Orders, Payments & Payouts