Create and price ticket types, control checkout, run the on-site box office, register walk-ins and issue discount codes.
1
Add a ticket type
Set price, quantity, sale window and rules.
Open the event's Tickets step (or the Tickets page) and click Add new ticket (the red +).
Choose the Ticket Type and Category, then enter Ticket Name and description.
Set Quantity, Price, and min/max per order.
Set the sale window: Sales Start and Sales End date/time.
Configure charges & rules — Transaction Charges, HSN/SAC Code, Notify When Purchased, and (for seating) assign sections.
Set refund rules — Refund Type, Refund amount, If Cancelled before (days) and Terms & Conditions.
Optionally attach an Email/WhatsApp template, contact group or loyalty points, then Update and Next.
2
Create a free ticket / registration-only event
Collect RSVPs with no charge.
Add a ticket type and set the Price to 0.
The ticket shows as Free on the event page.
Publish the event — free events can go live without linking a payment gateway.
Use QR check-in as usual to admit registrants at the door.
3
Configure checkout & attendee fields
Decide what buyers and attendees must enter.
On the Tickets step, open Checkout Config to choose the buyer's checkout fields.
Open Attendee Checkout Config to choose the per-attendee details collected for each ticket.
Tick Save It to CRM to push captured data into your contacts.
Open Payment Config to set the event's payment options, then save each sub-tab.
4
Sell at the counter (box office)
Take on-site payments for tickets, products, subscriptions and donations.
Open the event's Counter Registration screen.
Pick a tab — Tickets, Product, Subscriptions or Donations.
Use the –/+ steppers to add items (sold-out items are locked and marked Sold Out).
Review the cart — item, qty, price, Amount Paid, Difference Amount, Sub Total, Tax and Grand Total.
Click Proceed to complete the sale.
5
Register a walk-in on the spot
Add someone who arrives without a ticket.
Open the Quick Check-in screen and confirm the correct event/date.
Enter the walk-in's details and click Register.
Verify their contact by OTP if prompted.
Use Assign Ticket to attach a ticket, then print the badge and check them in.
6
Create a discount coupon
Percentage or fixed-amount codes with usage limits.
Open Coupon Codes for the event and add a coupon.
Enter a Coupon Title and choose a Coupon Type.
Tick what it applies to — Events, Tickets, Hotels and/or Products & Subscriptions.
Set Activation From and Expiry Date.
Choose Offer Type (Percentage or Amount), the value, an Offer Upto cap and a Number of Uses limit.
Save — the list tracks total uses per code and user.
Each ticket has Sales Start Date/Time and Sales End Date/Time fields that define its on-sale window.
Use Max quantity per order / Maximum Tickets Per Order on the ticket, plus Min quantity per order for a minimum.
Each ticket has a Refund Type, a Refund amount/percentage, an If Cancelled before day cutoff, and Terms & Conditions the buyer must accept.
Yes. Attach an Email Template and/or WhatsApp Template to the ticket, and enable Notify When Purchased to alert you on each sale.
Checkout Config governs the buyer's checkout fields; Attendee Checkout Config governs the per-attendee details collected for each ticket. Both can push data to your CRM via Save It to CRM.
Yes. The counter has separate tabs for Product, Subscriptions and Donations in addition to Tickets, all feeding one cart.
When you change an order at the counter it shows the balance between what was already paid and the new cart total — either an amount to collect from the buyer or an amount to refund.
Yes. On Quick Check-in enter their name, phone and email and click Register, then Assign Ticket to them on the spot.
It caps a percentage coupon — e.g. “20% off up to a maximum discount value” — so a large order can't exceed the cap.
Yes. When creating the coupon you tick each area it should apply to — Events, Tickets, Hotels, Products & Subscriptions.
Set Number of Uses. The coupon list shows the running total uses and which codes/users have consumed it.
Yes. For seated events, upload a seating image and assign sections to the ticket, then map tickets to sections built in the Venue Seating Builder.
No matches on this page. Try the search box at the top for the whole help center.
