Refund & Cancellation Policy
The refund and cancellation terms from our Terms of Service and Organizer Agreement, collected in one place.
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This page brings together the refund and cancellation terms that already appear in the End User Terms of Service and the Organizer Agreement. The wording below is copied from those agreements; if anything here ever differs, the full agreements apply.
EventTitans service charges
From the End User Terms of Service, section 14.5.1
14.5.1 Any Service charges towards the use of EventTitans platform are non refundable.
Tickets bought for an event
From the End User Terms of Service, section 14.5.2
14.5.2 Before purchasing tickets, we ask you to carefully review your event selection and review the cancellation policy, set forth by the Organizer. The ticket prices, availability, cancellation and refund policy are determined by the Organizer and are set forth throughout the registration process or within the cancellation policy set forth by the Organizers. Your right to cancel a Transaction and to receive any refund is subject to the Organizer's cancellation policy. If no cancellation policy was provided by the Organizer in connection with the registration process, cancellation may not be possible and there may be no refunds given. For all types of Transactions, it is the responsibility of the Organizer to communicate its refund and cancellation policy to you and to issue you refunds via the Service or otherwise. All communications or disputes regarding refunds are between you and the Organizer, and EventTitans will not be responsible or liable in any way for refunds, errors in issuing refunds, or lack of refunds in connection with the Transaction. All communications and disputes regarding cancellations, chargebacks and refunds are between you and the Organizer, and EventTitans will not be responsible or liable in any way for chargebacks in connection with your use of the Service for processing Transactions. If you wish to request a refund, you should contact the applicable Organizer directly. You hereby agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased.
Cancelled or postponed events
From the End User Terms of Service, section 14.6
14.6 Cancellation and Postponement. Occasionally, events are cancelled or postponed. EventTitans is not liable for any damages caused to you, should this occur. It is the Organizer's responsibility to attempt to contact you to inform you of refund or exchange procedures for the event. If the event was moved or rescheduled, the Organizer may set refund limitations. EventTitans will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed event. Please contact the Organizer for more information or to request a refund if you cannot attend the rescheduled event.
For organizers: refunds to your registrants
From the Organizer Agreement, Refunds & Cancellations for Registrants
A. Regardless of what payment method is selected, it is your responsibility to communicate your refund policy to Registrants and to issue refunds to Registrants via the payment method that you have selected.
B. You shall ensure that your refund policy is consistent with this Agreement and the refund mechanics of your selected Payment Processor. The Registrant will receive the funds in accordance with the Payment Processor policies and practices. After you have collected your full payout, all refunds will have to be provided outside of EventTitans.
C. All communications or disputes regarding refunds are between you and the Registrant, and EventTitans will not be responsible or liable for refunds, errors in issuing refunds, or lack of refunds.
Cancelling a subscription
From the Organizer Agreement, Term and Termination
You may cancel this Agreement or an Order Form without cause during any subscription term, provided that you shall remain responsible for payments during the relevant subscription term.
EventTitans may cancel your subscription without cause subject to prior notice of at least fourteen (14) days. Additionally, EventTitans may terminate this Agreement immediately if: (a) you or your officers, directors, employees, agents or affiliates are charged, investigated or convicted of fraud, misrepresentation or in connection with any criminal proceeding or (b) you violate any of the following Sections: 3 (Restrictions), 4 (Account), 6 (EventTitans Content), 7 (Your Content), 12.
Questions about a refund for an event ticket should go to the event's organizer. For anything else, contact us.